Refund policy

The consumer has a period of 14 working days to return, at his own expense, any products that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, Sunday or public holiday, it is extended until the next working day. All returns must be notified in advance to Milfrance's Customer Service Department by logging on to our website under the heading "Your Account" where, after entering your customer number, you will be able to obtain your order number. The product must be returned by Colissimo Recommandé to :
Milfrance
12 avenue du pré challes
74940 Annecy le Vieux.
FRANCE

Only products returned in their entirety, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be reimbursed or exchanged.
This right of withdrawal is exercised without penalty, with the exception of the cost of return. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid, or an exchange of the product. In the case of an exchange, reshipment will be at the consumer's expense.
If the right of withdrawal is exercised, Milfrance will make every effort to reimburse the consumer within 15 days. However, in view of the technical nature of the products sold, this period may be extended to 30 days, in particular when the product requires technical verification (cf products requiring prior testing).
The consumer will then be reimbursed by crediting his bank account (secure transaction).